BitCan Basics

Setting up your data with BitCan is a simple process, so you can quickly ensure that your data is always safe.

1. Dashboard

  • Total Storage
  • Recent Backups
  • Upcoming Backups
  • Enter Payment Info

2. Backups

3. Servers

4. Contacts

5. Discuss - Community and Forum

6. Security

7. Support


      1. Dashboard

When you log into your BitCan account, you will be directed to your Dashboard. Here, you’ll be able to view information about your backups including:

The Total Storage amount of your backups

Recent Backups and Upcoming Backups

You will also be able to enter new payment information or make changes to existing payment information by clicking on Enter Payment Info.

Note: Once you activate a BitCan account, you’ll receive a 30 day free trial. You will not be charged for backups until the trial is over. Learn more about pricing at

2. Backups

Supported Backups

BitCan currently supports common database, development language, and framework types including:

  • MySQL
  • MongoDB
  • Linux
  • Unix

Accessing Backups

To access backups, log in to your BitCan account and click Backups on the navigation bar. 

You’ll be able to view your 5 most recent backups here. You can also start a new backup by clicking on the +Backup button.

To download a specific backup, click on the backup link. You’ll be directed to the backup details. Within the Backup Archives box, click on the blue icon in the Action column.

You can now download the zipped backup. 

Storing Backups

Backups stored on BitCan are securely stored in the BitCan S3 storage. You do not need to own an S3 account to use BitCan. You can retrieve your backups directly through the BitCan application. Currently, BitCan only supports Amazon S3 cloud storage. Check back for updates on additional cloud storage providers.

Deleting Backups

BitCan currently does not provide an option for deleting backups. Contact the BitCan administrator for more information.

3. Servers

If you wish to back up a database, file, or directory that is residing on a private server (behind a firewall), you will need to configure the server so that BitCan can access it via SSH. To do this, click on Servers on the navigation bar. 

Note: The server must be accessible and open to SSH. 

Click Create Server to add your first server. 

To add additional servers, click +Server button.

You’ll be asked to provide some information about the server: 

  • Server name
  • IP address/Hostname
  • Port
  • User Name 

Below these fields, you will see an SSH key.

When you created your BitCan account, this unique SSH key was generated specifically for your account. 

You will need to copy the public SSH key into your authorized keys file on your server. To do this, click on the copy key button. The SSH key will be stored on your clipboard.  Now, access your server and open your authorized keys file. This can be found in:


 At the bottom, paste the SSH key from your clipboard. 

Once this is done, go back to BitCan and click Save Server.

BitCan will attempt to connect to your server. If it fails, you will receive a Testing Failed message. If the key has been placed on the server under the correct account, the server information will be saved. This will enable you to create a backup by selecting the server.

When the backup is executed, BitCan will first connect the server through SSH and then will connect to your database to back it up. 

4. Contacts

Click on Contacts on the navigation bar to add, edit, or delete contacts who will be notified of backups. 

To add a contact, click on the +Contact button. To edit or delete a contact, click on the Action icon.

5. Discuss - Community and Forum

You can access the BitCan community by clicking the Discuss tab on the navigation bar. Here, you can share information and read the latest updates and information about BitCan.

To join the community, you will need to create an account by first clicking on Sign In, and then Create New Account.

You will need to provide the long version of your name (publicly visible) and an email (kept private). You will also be asked to create a username and password. Then, click Create New Account

6. Security

BitCan takes the security of your data very seriously. We are dedicated to providing the highest level of safety to keep your data and account information safe. 


All backups are encrypted using AES 256 encryption.


Users must register with an email address and a password to create a BitCan account. After registering for an account, BitCan will send an activation link to the email address you provided. That link must be clicked to activate the account. After that, you will be asked to log in with the registered email and password.

Backups are securely stored in BitCan’s Amazon S3 account which can only be accessed by BitCan. All files and databases are compressed as zip files before being transported over the wire for backup. 

7. Support

If you have questions, issues, requests or ideas: